Return and Refund Policy

At Zenithauravita, ensuring your satisfaction with every purchase is our priority. Below is our simple return and refund policy:

Returns:

  1. Product Condition: We accept returns of unused, unopened products in their original packaging. The product must be in the same condition as when you received it.
  2. Timeframe: Initiate a return within 30 Days from the purchase date. Returns beyond this timeframe may not be accepted.
  3. Return Process: Contact our customer service team to initiate a return. Provide your order number and reason for return. Our team will guide you through the process.
  4. Return Shipping: You are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

Refunds:

  1. Refund Method: Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 30 Days
  2. Partial Refunds: Partial refunds may be granted for items not in original condition, damaged, or missing parts for reasons not due to our error.
  3. Non-Refundable Items: Certain items, like gift cards, are non-refundable.

Exchanges:

We do not offer exchanges. To exchange an item, return the original for a refund and place a new order.

Damaged or Defective Products:

Contact us immediately if you receive a damaged or defective product. We'll arrange a replacement or refund and may provide a prepaid return label.

This policy is subject to change without notice. Please refer to our website for the most current policy.